Non-refundable and Non-exchangeable
Customised apparels are strictly non-refundable and non-exchangeable. Due to the personalized nature of custom apparels, we generally do not offer refunds or exchanges unless there are defects in materials or workmanship that are attributable to our production process.
Defects or Errors
If you receive a custom apparel with defects or errors that are a result of our production process or materials used, please contact our customer support within a specified timeframe (e.g., 7 days) from the date of delivery. We may request supporting evidence, such as photographs, to assess the issue. If the defect or error is confirmed, we will work with you to provide a satisfactory resolution, which may include a replacement or refund.
Quality Assurance
We take great pride in the quality of our custom apparels. Before shipment, each item undergoes thorough inspection to ensure it meets our quality standards. We strive to provide you with products that match your design and specifications.
Customization Accuracy
We make every effort to accurately reproduce your design and customization details. We rely on the design proofs and information provided by you to create your custom apparel. Therefore, it's important to carefully review and approve the design proofs before production begins.
Size Issues
It is essential to refer to our provided size charts and guidelines to ensure the correct size is ordered. We cannot accept returns or exchanges for custom apparels if the size chosen by you does not fit properly. Please review the size information carefully and reach out to our customer support if you need assistance in determining the appropriate size.
